Frequently Asked Questions

Singoo is a one-stop AI marketing agent matrix platform for going global, operated by Shanghai Singoo Information Technology Co., Ltd. Founded in 2010, we have focused on B2B overseas markets for nearly 16 years. By integrating multiple AI agents, we provide enterprises with full-funnel digital marketing solutions spanning website building, content, social media, and sales.

B2B platforms let you "rent traffic," while Singoo helps you "build traffic"—building your own private traffic pool. The core model of traditional B2B platforms is renting a storefront in the public domain, where the platform allocates customers to you. When customers search for products on the platform, they see your store lined up alongside countless competitors. More importantly, the customer assets are not yours: if your account is banned, platform rules change, or the platform takes commissions, you are left with no control. The next time a customer wants to reorder, they still have to go back and search the platform—the platform always stands between you and your customers.

Singoo, by contrast, is built around AI agents. It not only helps enterprises acquire traffic but also uses AI automation to handle the entire process—content creation, social engagement, sales follow-up, and more—closing the marketing loop while improving productivity and conversion rates. Singoo helps enterprises build their own websites and operate overseas social media matrices, so customers find your brand directly on search engines and social media. Once customers arrive, they can connect with you directly via WhatsApp, email, or phone, and 100% of customer data accumulates in your own private traffic pool. Build once, compound for the long term—content, rankings, and brand trust keep accumulating.

Singoo primarily serves B2B manufacturing enterprises aiming to expand into overseas markets, especially those looking to improve digital marketing efficiency, reduce operating costs, and establish brand independence. Whether you are a startup team or an established enterprise, you can find a solution that fits.

To date, Singoo has served more than 6,000 clients. We work in depth across industrial sectors including machinery & equipment, smart manufacturing, new energy, energy storage, medical devices, and automotive and its supply chain, building rich industry knowledge bases and hands-on experience.

Singoo has been a top 3% premier partner of Google in the China region for years. Our technology platform delivers response latency of under 3 seconds and knowledge accuracy of over 95%, and it adheres to international data security standards to ensure the safety and reliability of our services.

The current AI agent matrix includes: AI Website, AI Content Operations, AI Social Operations, AI Sales (AI Trade Rep), AI Data Analyst, and AI After-Sales. They work in coordination to cover the complete value chain—from market analysis, brand building, and content production to customer engagement, sales conversion, and after-sales service.

AI Website lets you build a professional brand website with zero code through a visual editor, with automatic mobile adaptation. It supports localization in over 100 languages and can automatically generate page content that meets overseas search engine optimization (SEO) standards, quickly establishing your enterprise's global online gateway.

AI Content Operations automatically generates high-quality product descriptions, technical blogs, industry white papers, and marketing emails based on your product and industry characteristics, helping teams significantly improve content creation efficiency while ensuring content remains professional and marketing-effective.

The AI Social Operations agent covers major overseas social platforms including TikTok, Facebook, Instagram, YouTube, and LinkedIn. It automates content publishing, interactive replies, and community management, helping enterprises boost brand communication efficiency by an average of more than 5x.

AI Trade Rep delivers 24/7 multilingual instant responses to inquiries from your website, email, and social media. By intelligently identifying customer intent, it performs precise grading and follow-up, with a historical average effective inquiry follow-up rate as high as 99%, ensuring no business opportunity is missed.

Yes. All agents run on a unified customer data management platform. From website visitor behavior and content engagement data to social leads and inquiry records, data is connected end to end and analyzed in real time, ensuring marketing actions across every stage stay coordinated and forming a complete customer profile and journey.

Global Chat provides access to the official WhatsApp Business API (blue-tick verified), helping enterprises build an overseas private traffic pool. Features include automated welcome messages, intelligent customer service, product catalog display, order status queries, and marketing campaign push—enabling efficient and compliant customer communication.

AI Exhibition Marketing provides full-process digital enablement for offline trade shows, including pre-show AI invitations and warm-up, on-site smart business card exchange and lead capture, and post-show automated follow-up and performance analysis—turning brief show encounters into a sustainable sales pipeline.

By using AI to improve efficiency across the entire marketing funnel, customers typically observe a significant optimization of customer acquisition costs within 6-12 months. The exact reduction varies by industry, starting baseline, and target market, and our Customer Success team will help you set and track measurable cost-control goals.

Inquiry quality is safeguarded by a triple mechanism: first, AI Website and content attract precisely targeted traffic; second, the AI Data Analyst continuously optimizes ad placement strategies; and finally, AI Sales intelligently screens and grades inquiries. Most customers report a marked improvement in the professionalism and purchase intent of their inquiries.

Results emerge in several stages: system deployment and go-live are completed within 1 month; months 1-3 enter a period of traffic growth and content accumulation; and months 3-6 begin to steadily generate inquiries and conversions. We provide a detailed data dashboard to make the entire growth process fully transparent.

Yes. We have numerous verifiable success stories in fields such as machinery and equipment, new energy, and medical devices. For example, after using Singoo for 6 months, one new-energy component manufacturer saw its monthly effective inquiry volume grow by 300% and its cost per lead drop by 65%. For specific case details, please consult our account manager.

Absolutely. The Singoo platform provides an integrated data dashboard that tracks full-funnel data in real time—from website traffic, content engagement, and social reach to inquiry conversion and closed deals. You can directly view key metrics such as return on investment (ROI).

We focus on serving B2B manufacturing, with core coverage of industries including machinery and equipment, smart manufacturing, new energy, energy storage, medical devices, and automotive and components. What these fields have in common is specialized products, long decision chains, and the need to build deep trust.

Drawing on our work with 6,000+ clients, we have built dedicated industry knowledge bases and content templates for each key industry, backed by a team of experienced operations specialists. Before a project starts, we talk with your team to learn your business and align on goals, and our experts carry out in-depth industry research so content and strategy fit your industry and its terminology.

Yes. Our AI models are trained on a large corpus of specialized industrial content and support importing your product manuals, technical documents, and other materials for reinforced learning. During implementation, industry consultants participate in calibration to ensure that descriptions of technical parameters, application scenarios, and more are accurate.

They differ significantly. For example, medical devices emphasize compliance and trust, while new energy emphasizes technological leadership and sustainability. Singoo's AI Data Analyst first conducts industry and competitor analysis, and AI Content and Social Operations then develop differentiated content themes and communication strategies accordingly, rather than applying a one-size-fits-all template.

Standard service typically takes 2-4 weeks from signing to the system's official go-live. This time is mainly spent on preparing your company's materials, training the AI knowledge base, configuring the platform, and generating initial content. On-premises (private) deployment extends the timeline accordingly.

No full team is needed. Singoo uses an "AI agents + expert guidance" model, with AI handling most of the execution work. The customer side usually only needs 1-2 points of contact for coordination and decision-making, and our Customer Success team provides end-to-end operational strategy support and hands-on training.

The platform is designed on the principles of "zero code" and "visual editing," with an intuitive interface. We provide every customer with standardized onboarding training and ongoing operational guidance, ensuring your team can quickly master the platform and manage marketing campaigns efficiently.

We sign service contracts on an annual basis to ensure service continuity and continuous optimization of results. Throughout the contract term, you will continuously receive access to the AI platform, all feature updates, technical support, and Customer Success services. We proactively discuss renewal before the term expires.

Yes. We offer modular service packages. For example, an enterprise can choose the "AI Website + AI Content Operations" combination on its own, or the "AI Social Operations + AI Sales" combination. Our Customer Success consultants will recommend the most cost-effective configuration based on your business goals.

Data security is our foundation. We use bank-grade encryption to transmit and store data, enforce strict permission-based access controls, and safeguard data through multi-site backups. All customer data is owned by the customer, and we are only authorized to use it to provide the agreed-upon services.

The risk is extremely low. AI Trade Rep operates in strict compliance with the official API specifications and usage policies of each platform (such as WhatsApp and LinkedIn), mimicking human behavioral frequency and avoiding any non-compliant bulk or spam messaging—safeguarding account security at the mechanism level.

Fully compliant. Our AI Content Operations and Social Operations agents have built-in knowledge bases of the community guidelines and algorithm preferences of every major platform. All content undergoes a compliance check before publishing to ensure it meets international rules regarding intellectual property, ad disclosure, content quality, and more.

We primarily use an annual subscription pricing model. Fees are determined based on factors such as the combination of AI agent modules you select, the number of service seats required, and the scope of your target markets. This model lowers the initial investment threshold for enterprises.

The fee already includes the platform usage fee, basic technical support, and standard Customer Success service. If you require additional ad top-ups, custom development, deep data integration, or special on-premises deployment, a separate technical service fee may apply, which will be clearly agreed upon before the contract is signed.

Regarding payment methods, to ensure service results and the team's sustained investment, we currently use an annual payment model. The essence of Singoo's service is "building the enterprise's own private traffic pool"—including website building, GEO optimization, content matrix building, and AI agent training—work that typically requires at least a 3-6 month accumulation period before clear results appear. Annual payment ensures the team can support your business steadily over a long cycle, avoiding the regret of "being forced to stop just after the foundation is laid."

We offer an in-depth online product demo, in which a solutions expert walks you through the platform's features in detail and answers your questions. Because Singoo involves AI training and deployment based on enterprise-specific knowledge, we do not currently offer a public free trial, but we can arrange a targeted scenario-based simulation demo.

Every customer is assigned a dedicated Customer Success team, typically including a Customer Success Manager, technical support, and an industry consultant. From go-live and training to day-to-day operations, they provide one-stop service support to ensure you achieve your business goals.

We provide multi-channel technical support, including a dedicated Customer Success Manager, a 24/7 online ticketing system, an emergency contact line, and regular technical inspections. General issues are guaranteed a response within 2 hours, and for critical failures the resolution process is initiated within 30 minutes.

We establish a regular reporting mechanism—typically monthly or quarterly—using data reports and online meetings to review marketing results and platform usage with you and align on optimization strategies. Day-to-day communication can be handled efficiently via WeCom, email, or phone.

After the service contract expires, we enter a data handover period. You retain full ownership of all business data, and we will help you export all of it in standard formats (such as CSV or SQL backups)—including website content, customer leads, and engagement records—to ensure business continuity.