Singoo is committed to strict, secure, and transparent privacy practices, because your privacy matters to us.
We are doing everything we can to protect your privacy and prevent any misuse or abuse of your personal data. And because we value your privacy and strive to provide a secure, high-quality service for everyone:
We will never sell personal data to anyone
You can control your own personal information at any time.

Our Privacy Policy explains:
What information we collect and why we collect it
How we use, share, and protect this information

Our Privacy Policy applies to:
Our customers (including their internal users ("Customer Users"))

Our customers' end users ("End Users"), who interact with our customers through their social profiles on supported platforms

Our Privacy Policy should always be read together with the customer's specific privacy policy, which will contain more detailed information about how the customer processes your personal data and about the privacy policies of the supported platforms.
If you have any questions or complaints about our Privacy Policy or practices, please contact us at tousu@singoo.cc.

1 - Who is Singoo?

Singoo (singoocloud) is headquartered in Shanghai. It was founded in March 2010. Singoo provides a software application ("SaaS") that offers businesses a marketing automation system.

By its nature, the Service allows our customers to centralize their social profiles in one place. The Service helps our customers manage incoming messages sent to their social profiles, respond to comments posted on content published on their social profiles, schedule and publish content on their social profiles, and analyze the results. It can also help them monitor conversations conducted publicly on supported platforms, as long as those conversations contain certain keywords of their choosing.

2 - What information do we collect and/or process?

We collect and/or process different types of information, including but not limited to personal data ("Customer Data"):
We collect and process information/data from customers and/or Customer Users for our own purposes (such as providing and managing the Service) ("Customer Personal Data").

We also process other data on behalf of our customers, in accordance with the instructions our customers provide to us through the Service (including information and End Users) — for example, content generated, requested, or published by customers through supported platforms, and messages our customers monitor through the Service or collect from supported platforms ("Customer Content"). Our customers control how they collect and use their Customer Content.

Therefore, we use Customer Content to provide the Service to customers solely in accordance with the instructions our customers provide to us through the Service.

We never collect or process sensitive data, as the use of the Service does not technically allow it.

2.1 - Customer Personal Data

About the types of data
When you first register a Singoo account, and while you use the Service, we collect data about you as a customer/Customer User, such as:
Your full name,
Your email address
Your company name
Your company's address
Your company's phone number
Social profile URLs
The content you publish on the social profiles associated with the Service
Information we may receive about the communications you send to us, such as inquiries or comments about our Service

Singoo also automatically collects and receives certain data from your computer or mobile device, including the activities you perform on the Site, the Service, supported platforms, the type of hardware and software in use (for example, the operating system or browser), and information obtained from cookies (see "Cookies and Related Technologies" below).
For example, each time you visit the Site or otherwise use the Service, we automatically collect your IP address, browser and device type, access time, the web page you came from, the region from which you browse the page, and the pages you visit (where applicable).

How we use it

Singoo uses Customer Content for the following purposes:
To identify the author of End User messages

To aggregate all End User messages from the same person and provide a history of all past conversations between the End User and the customer

2.2 - Third-Party Applications and Social Networks

The Service establishes an ecosystem in which you may choose to connect with supported platforms. If you choose to send your content to a supported platform, Singoo is no longer responsible for that content once it leaves the Service. The content will be governed by the terms and privacy policy of the relevant supported platform. For example, if you use the Service to post a message on Facebook, Facebook's privacy policy and terms of service will apply to that message on Facebook's servers. Although we try to allow access only to those supported platforms that share our respect for your privacy, we are not responsible for the content or privacy policies of any supported platform. We encourage you to carefully review the privacy policy of any supported platform you access through the Service. For reference, the privacy policies of the platforms we currently support are as follows:
https://www.youtube.com/yt/about/policies/#community-guidelines
https://twitter.com/privacy
https://www.facebook.com/policy.php
https://help.instagram.com/402411646841720
https://www.linkedin.com/legal/privacy-policy
http://www.google.com/policies/privacy

2.3 - Revoking access to supported platforms

If you want to ensure that the Service does not rely entirely on its connection to supported platforms and their APIs (such as the Facebook API, Instagram API, Twitter API, LinkedIn API, and YouTube API services), then, because the Service accesses data from the social profiles you previously connected to the Service, here is how you should proceed:
YouTube: https://security.google.com/settings/security/permissions
Twitter: https://help.twitter.com/en/managing-your-account/connect-or-revoke-access-to-third-party-apps
Facebook: https://www.facebook.com/help/204306713029340
Instagram: https://www.facebook.com/help/204306713029340
LinkedIn: https://www.linkedin.com/pulse/remove-third-party-apps-connected-your-linkedin-hector-rodriguez/

3 - Cookies and Related Technologies

Like many websites, we collect certain information through the use of "cookies," which are text files saved by your browser when you visit our website. We may use both session cookies and persistent cookies to recognize that you have logged in to this website and to tell us how and when you interact with this website. We may also use cookies to monitor overall usage and web traffic routing on the website, as well as to customize and improve our Service.
By accessing the Site or using the Service, you consent to the use of cookies in your browser and in HTML-based emails.

3.1 - Session Cookies

The Service uses "session cookies" to improve the user experience by storing certain information about your current visit (such as login information) on your device. These allow us to remember your login session so you can easily move around within the Site or Service. Without these session cookies, we would be unable to provide you with the Service. These session cookies have limited functionality and a limited lifespan, and you will need to re-enter your Singoo login information after a certain period of time, to prevent others from accidentally accessing your account content and related personal information. Other examples of our use of session cookies include tracking how many times a specific visitor accesses a page or a feature of the Service.

3.2 - Performance and Remarketing Cookies

Partners who help us serve advertising on and off our website, as well as analytics companies, may also place cookies on your device. When you visit certain pages on our website, we use several third-party vendors to help serve you advertising about Singoo products and services. We may share an encrypted hash of a common account identifier (such as an email address) with third-party advertising partners to help us evaluate and adjust the advertising and services provided to you.

Most browsers allow you to choose whether to accept cookies. If you do not want cookies placed on your computer, set your browser preferences to reject all cookies before visiting the website. Please note that doing so may cause certain features of the Site and Service to be unavailable.
To find more information about cookies, including how to see which cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.
The Network Advertising Initiative has also developed a tool that can help you learn which third parties currently have cookies enabled for your browser and opt out of those cookies. For more information, please visit http://www.networkadvertising.org/managing/opt_out.asp.
Singoo may also use related technologies, including web beacons, pixels, and software tokens, to make it easier for you to use the Service. Most notably, the Service uses software tokens (securely stored on servers controlled by Singoo) to facilitate logging in to the two supported platforms and keeping them working properly.

4 - How do we protect your information?

The security of your personal information is important to us.
Singoo has taken various measures to ensure that information is fully protected against unauthorized access, use, disclosure, and destruction. Please remember that risk can never be eliminated, but it can be greatly mitigated and reduced. You should keep in mind that submitting information over the Internet is never absolutely secure.
All measures taken by Singoo significantly reduce the risk. In any case of unauthorized access, use, and/or disclosure of information, Singoo shall not be liable to any third party, including you, provided that such information was not caused by Singoo's gross negligence, willful misconduct, fraud, or malice.
The security measures taken by Singoo include:
Only a limited number of Singoo employees can access the information stored on Singoo's servers.

We use industry best practices to ensure the security of any information collected and/or transmitted to supported platforms. The Site and Service are protected by the SSL protocol, which provides encryption for all transmitted data;
Singoo's servers are protected as follows: a) firewalls establish a barrier between our reliable, secure internal network and the Internet, and b) IP restrictions limit access to whitelisted IPs;
Each customer can only access information related to the social profiles they are tracking and the specific End Users who interact with those social profiles. For Twitter and Instagram, each customer can also access public content published by End Users that contains specific keywords;
Singoo uses third-party vendors and hosting partners (such as Alibaba Cloud) to provide the hardware, software, network, storage, and related technologies required to run the Service. These vendors all provide first-class security, and you can review the provider's security features here: www.aliyun.com;
Singoo regularly reviews its information collection and processing practices and will review and revise this Privacy Policy accordingly.
Singoo uses third-party vendors to prevent attacks on the Site or Service and the destruction or theft of its data. These vendors also monitor potential attacks so that Singoo can notify its customers if their Customer Content and/or Singoo data is compromised;
Singoo takes reasonable security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, please note that despite our efforts, no security measure can provide 100% protection.

5 - Children

Because the nature of our Service does not appeal to children under the age of 13, Singoo will not intentionally obtain or receive PII from children under the age of 13. If we later learn that any user of our Service is under the age of 13, we will take appropriate steps to delete that user's information from our account database and restrict that individual's future access to the Service.

6 - Your Rights: Access, Modification, Deletion, Disclosure

You have the right to object to the processing and collection of your personal data, and the right to withdraw your consent at any time, unless otherwise provided by applicable law.
Whenever you withdraw your consent, you acknowledge and accept that this will immediately terminate your use of the Service.
Therefore, you may at any time request the modification or deletion of your information by sending an email to tuosu@singoo.cc, including your first and last name and the URLs of all social profiles associated with the Service. Such requests must be sent from the email address used to create the account on Singoo.
Please note that, for our legitimate business purposes or as required or authorized by applicable law, Singoo may need to retain certain personal information for a period of time after account cancellation.
You should be aware that Singoo acts as a channel between our customers and the various supported platforms we support. In some cases, content published through Singoo will not be in the custody or control of Singoo, and any content you share through the Service via any supported platform may continue to be available to third parties and the general public, because the content is now controlled by the operator of the supported platform.
Singoo will not rent or sell your Customer Personal Data or Customer Content, but in the circumstances described below, we may disclose such data to a limited group of trusted third parties, to which you expressly consent when using our Service. We will disclose your personal information under the constraints of the law or a court order, and to meet any legal or regulatory requirement or obligation. We will make every reasonable effort to ensure that these requirements or obligations comply with applicable law;
We reserve the right to disclose your information to any third party if we have reasonable grounds to believe that disclosure is necessary for investigative purposes and/or to enforce any violation of the Terms of Service (if applicable); to detect, prevent, or otherwise address fraud, security, or technical issues or other violations or illegal acts; and to protect the rights and property of Singoo;
We reserve the right to disclose your information to parent companies, subsidiaries, joint ventures, or other companies under common control with Singoo;
If we are acquired by or merge with another entity, we reserve the right to disclose your information (in which case we will require that entity to assume the obligations under this Privacy Policy or inform you that a new privacy policy covers you);

7 - Notice and Amendment of the Privacy Policy

If you have any questions about your privacy, please send an email to Singoo at tuosu@singoo.cc with a detailed description of your concern. Singoo will make every effort to resolve such issues within a reasonable time.

We may revise this Privacy Policy from time to time.

The latest version of this policy, which governs our use of the information collected and processed from this Service, can be found at https://www.singoo.cc/privacy.html.

7.1 - Consent

By using the Service, submitting personal information to the Service, or collecting personal information from supported platforms through the Service, you consent to the collection, transfer, storage, disclosure, and use of your personal information in the manner set forth in this Privacy Policy. If you do not agree to the use of your personal information in these ways, you should refrain from using the Service.

7.2 - Governing Law and Dispute Resolution

This Privacy Policy is an integral part of our Terms of Service.
The governing law and dispute resolution mechanisms in our Terms of Service also apply to our Privacy Policy. Singoo's privacy policy is part of its broader Terms of Service. Both the Terms of Service and the Privacy Policy apply to your use of the Service.