New from Singoo: AI Follows Up on WhatsApp from the First Hello to the Sale

For most overseas companies, WhatsApp is the most direct channel to reach overseas customers. However, many companies have been "streaking" on one account - active development, customer cultivation, and daily reception are all squeezed into one number: If you actively add too many friends, you are afraid of having your account blocked. When inquiries come, no one will answer them in time. Customer relationships are all tied to personal accounts. When people leave and accounts are used up, customer assets evaporate.

This time, Singoo AI’s new foreign trade personnel have truly opened up the customer acquisition link of WhatsApp: the marketing account is responsible for "building the country", and the reception account is responsible for "keeping the country". AI automatically completes the three key links of development, cultivation, and manual transfer.

1. Automatic development: Marketing accounts are reached in batches, and AI "knocks on the door" for you

After the upgrade, WhatsApp accounts are divided into two categories according to their uses:

· Marketing account: proactive development, customer cultivation, and pre-transfer communication. Multiple accounts can be bound and shared with the team;

· Reception number: reception and in-depth follow-up after the customer is added, at most one for each sub-account.

The marketing account is the "forward" and is responsible for proactive outreach. In form processing and customer cultivation scenarios, AI foreign trade personnel automatically call marketing accounts to contact new customers; when new customers meet the cultivation rules, they will automatically enter the customer cultivation process. Active actions are concentrated on the marketing account, while the reception account remains "passive" to reduce the risk of account ban from the source - the safer the account, the longer it can be developed.

Accounts that have been bound before the upgrade are automatically classified as reception accounts, and there is no need to rebind them; if you want to do active development, form contact, or customer cultivation, you can just add a marketing account.

2. Automatic cultivation: AI follows up according to rules, 7×24 hours a day

After the customer comes in, the AI foreign trade personnel take over the training: respond immediately after the customer arrives and reply according to the link; for customers who have entered the reception number, they will automatically switch to the reception number to continue communication, and the records will be seamless.

From the first greeting to request confirmation, AI follows up the entire process. Salespeople no longer have to wait for messages on their phones, and they are not disconnected at night, on weekends, or on holidays.

3. Automatic transfer to manual: When the customer's intention arrives, the salesperson just takes over.

When a key node is reached - for example, when a customer shows a clear intention to purchase - the AI automatically determines that "it's time to transfer to manual" and pushes the reception number contact to the corresponding salesperson: the new version of AI foreign trade personnel will automatically push when the conditions for manual transfer are met, and the salesperson will be able to see the "to be added" record in the aggregated communication, and continue in-depth communication and promote quotations.

Link division of labor

Marketing account → customer acquisition, AI → 7×24 response and cultivation, reception account → transaction.

Each of the three links performs its own duties, without overemphasis or omission.

Aggregated communication: all WhatsApp accounts are managed in one workbench

After binding multiple accounts, all messages are sent and received uniformly in "Aggregation Communication": press the avatar on the left to switch between marketing accounts, reception accounts, and shared marketing accounts; search and filter unread/unreply to see clearly which stage each customer is in "shared, added, or in conversation" at any time; messages can be translated with one click, and attachments can be sent directly from the database. It also supports WhatsApp's native ability to edit and withdraw messages.

Customer assets will not disappear with the account

The worst-case scenario has also been taken into account: when the account is restricted, disconnected, unbound or blocked, historical conversations are only read-only and are not deleted. Sessions that still need to be followed up can be migrated to a valid marketing account with one click, and the relationship between customers, leads and historical records is completely transferred. Even if you change your account number, your customer assets are still there and you can continue to follow them.

From the first greeting to the transaction, the entire link is automatically followed

This upgrade actually assigns the three key links of foreign trade customer acquisition—development, cultivation, and transaction—to the most appropriate roles: accounts are responsible for division of labor, AI is responsible for responding, and people are responsible for closing transactions.

Customer assets are no longer tied to a certain number, follow-up no longer relies on someone’s memory, and account closure no longer means starting over from scratch.

WhatsApp is still the same WhatsApp, but the way it is played is different.

Welcome to contact Singoo to turn WhatsApp into a customer asset that can be accumulated and passed down.